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City Sightseeing Budapest Selling More with TicketingHub

City Sightseeing - Budapest faced many challenges in bus tours. City tours are growing fast and is expected to be worth $2.4 billion by 2027. Our story shows how using TicketingHub, an online tour booking software, helped the bus tour company manage bookings and improve things for travelers. Dive in to see how this change made a big difference for City Sightseeing - Budapest despite the busy travel market.  

About the client

City Sightseeing Budapest Hop-On Hop-Off Bus Tours

City Sightseeing Budapest, a branch of the globe's premier Hop-On and Hop-Off City Sightseeing Tours seized on a project to enhance their service on every level - from growing direct bookings, simplifying business processes, and streamlining day-to-day operations to elevating customer experiences.

In a landscape where every detail counts, the need for a robust online booking software solution has become paramount. Their journey led them to TicketingHub, seeking a harmonious management solution that could amplify their operational efficiency. This solution could create superior and memorable experiences for every traveler who hops on board.

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CITY SIGHTSEEING BUDAPEST

The Challenge

City Sightseeing Budapest, despite being a part of the world’s leading Hop-On and Hop-Off sightseeing tours, found itself navigating through a few pivotal challenges that became roadblocks to its smooth journey in providing impeccable services to the explorers of the vibrant city.

Boosting Direct Bookings

Struggling with a system that couldn’t effectively manage and optimize tour bookings, especially during peak tourist seasons, they sought a solution that could seamlessly handle transactions, tour services, and enhance sales strategies.

Operational Efficiency

Managing numerous tours, diverse routes, and varied schedules demanded robust tour scheduling software. This was to streamline operations, ensuring that every bus departed and arrived as planned, without a hitch.

Customer Experience

In an era where customer experience is king, the company aims to elevate every traveler’s journey from the moment of ticket purchase to hopping off the bus. This ensured simplicity, convenience, and memorable moments.

In the face of these challenges, City Sightseeing Budapest was looking for a reservation system solution. This could help them save time, win more bookings, have more happy guests, and cater to their unique needs.

CITY SIGHTSEEING BUDAPEST

The Solution

Within the travel industry, City Sightseeing Budapest, one of the pioneering tour operators, embarked on a transformative journey with TicketingHub, addressing key issues and enhancing the experience for their website visitors.  

booking widget, checkout process

Increased Ticket Sales

The integration of TicketingHub, designed specifically for the unique needs of the tour business, not only simplified the booking process but also helped them sell more tickets through different sales channels, ensuring that multi-day tours and on-site bookings were efficiently managed and visibly increased.

booking software city tour, dashboard, online tour booking system

More Efficient Operations

The key features of TicketingHub, including a robust channel manager, enable City Sightseeing Budapest to streamline operations, integrate with trusted partners and leading OTAs, prevent double bookings, and ensure real-time availability across multiple currencies, thereby providing a seamless experience for clients engaging through mobile devices and traditional sales channels alike.

total customers, customer information

Improved Customer Service

With an intuitive interface, TicketingHub facilitated the tour operator to enhance customer service, manage reservations, issue invoices, and provide varied payment options, while adhering to cancellation policies. When a tour schedule is fully booked, guests can be put on a waiting list.

This not only fortified customer loyalty but also ensured that new customers, whether booking through the website or on-site, experienced a hassle-free journey from browsing to boarding.

Navigating through the complexities of managing own bookings, ensuring availability, and coordinating with travel agencies, City Sightseeing Budapest has leveraged TicketingHub to increase sales. In addition, it has ensured that every interaction, from appointment reminders to managing waiting lists, is handled with precision and efficiency.

Central Inbox
Customer Relations
Detailed Reporting
Message Broadcast
Multi-Currency
Team Management
Performance Notifications
Availability Calendar
Data Export

Operators trust and Love TicketingHub

Feedbacks from Capterra website

Outstanding value and customer support

The value for money on this platform is outstanding, especially when you consider the flexibility of the platform and the neat integration within a website.
Dylan S
January 20, 2022

Great, flexible with great support from the team!

The system is very flexible, and the team helped me with some customization so it fits exactly my need. Great help of the team. I'm super happy with them.
Daniel B
October 1, 2019

One of the best system for my companies needs.

Overall its been been an invaluable tool and system for my business, helping us both grow and expand. We have used Ticketinghub for a number of years because their system fits perfectly with our needs for selling tickets globally.
Oliver M
June 20, 2019

pricing

Online, in-person, and through trusted resellers all in one place through our online tour booking software.

Any Business
3%*

of online credit
card only

*  £2M+ in annual revenue contact us
for Enterprise discount pricing

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  • Free Point of Sale Bookings

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  • Free OTA bookings

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